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Frequently asked questions

We ship all the orders from Houston, TX within 1-2 business days via USPS Priority Mail. Depending on your location it may take 2-4 business days for your order to arrive after it has been shipped.
We ship to the Lower 48 states and to Hawaii and Alaska.
We offer free shipping on all orders over $24.99.
Once your order has been shipped, you will receive a confirmation email with the tracking information. You can also log into your account anytime to check the status of your order including the shipping details.
At Elcove we want you to be 100% happy with your purchase. If for any reason you are not happy with the products, please email us at welcome@elcove.com with your order date and order number and we’ll do whatever it takes to make it right. We accept returns within 30 days of the delivery date.
We accept all major credit cards as well as PayPal and AmazonPay.
When you place an order you can save 15% with our Subscribe and Save Program. With our subscription program, you can choose how often you would like to receive your products ( every month, every 2 months, or every 3 months).
Absolutely! You can cancel or update your subscription options at any time. Simply log in to your account on elcove.green, choose the Subscriptions tab on the left side of the screen, choose the product you would like to update or cancel, and click on Update or Cancel buttons. If you would like to update your order, you can choose from the following options.

Change next charge date

Change product quantity

Change delivery schedule

Update payment information

Edit your shipping address

If you forgot your password, click on the Forgot your password link, enter the email address associated with your account, and you will receive an email with instructions on how to update the password and log in to your account.
You can select to cancel your subscription plan at any time without any fees.
While glass bottles might seem like a more sustainable option for cleaning products, it is not always the case. The glass bottles can be 8 times as heavy as plastic bottles, which makes it difficult to hold the bottle for an extended period of time during cleaning. For instance, an average 32 oz glass bottle weighs around 1.5 pounds while the similar 32 oz plastic bottle weighs less than 3 ounces. Furthermore, glass bottles can break and shatter if accidentally dropped during cleaning which makes it dangerous to use, especially for families with kids and pets.
Our bottles are made of PET, which is the most widely recycled plastic in the US and globally. PET is a durable and robust material that can withstand hundreds of uses. It is lightweight and shatterproof, which makes it an excellent alternative to glass.
Absolutely! All our bottles and packaging are 100% recyclable.
Yes, we ship all the orders in cardboard boxes that are compostable. Please make sure to break down the boxes into small pieces and soak them in water prior to composting as large cardboard pieces will not decompose fast.
We recommend using our refill caps with the original Elcove bottles as the concentrated refills are designed for the specific volume to perform efficiently.
You only need one 0.75 oz refill cap to make a full 32 oz bottle of cleaner.
For streak-free results, we highly recommend using filtered or distilled water as minerals in hard water can interfere with the performance of the cleaners.
For the best cleaning results, we recommend using the cleaner completely before refilling. The refill caps are designed to work effectively when mixed with 32 oz of water.
Our bottles are made to be reused over and over again as many times as needed.
We believe in being 100% transparent about the ingredients in our cleaning products; therefore, we list all the ingredients on every product page under the ingredients tab.
We never test our products on animals and are proud to be certified by the Leaping Bunny Program, a leader in cruelty-free certification for personal care and household products.
Our products are proudly manufactured in the USA with high-quality ingredients and essential oils sourced from US suppliers.